Refund policy

30-day money-back

If a dress isn't right, you have 30 days from delivery to send it back for a full refund. No particular reason needed, and no restocking fee.

Condition for return

Items must be unworn, unwashed, and with the original tags attached. We understand a dress needs trying on to know if it's right: trying it on at home is fine, wearing it out is not.

How to start a return

Email support@ondinelondon.com with your order number and which item you're returning. We'll send return instructions and an address by reply.

Refund timing

Once we receive and check your return, we process the refund to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show the funds.

Return postage

Return postage is the customer's responsibility unless the item arrived faulty or wasn't what you ordered, in which case we cover it.

Faulty or incorrect items

If your dress arrives faulty, damaged, or isn't what you ordered, email us with a photo and your order number. We'll arrange a replacement or a full refund, including postage, at no cost to you.