Shipping policy

Free UK shipping

Every order to a UK address ships free, no minimum spend required.

Handling time

Orders are packed and dispatched within 1 to 3 business days of purchase. During busier periods this may run to the higher end of that window; we'll flag it at checkout if it does.

Delivery time

Once dispatched, orders arrive within 5 to 8 business days. All UK orders are sent with tracking, and you'll receive a tracking link by email as soon as your parcel leaves us.

Business days run Monday to Friday, excluding UK public holidays. An order placed on a Friday evening or over the weekend is processed from the next working day.

Order tracking

Your shipping confirmation email includes a tracking number and a link to follow your parcel's progress. If tracking hasn't updated within 3 business days of dispatch, contact us and we'll look into it directly with the courier.

Delivery address

Please double-check your delivery address at checkout. If you need to correct an address after ordering, email us as soon as possible. We can amend it before dispatch, but not once a parcel is with the courier.

International orders

At present we ship within the UK only. We're looking at wider delivery in future and will update this page if that changes.

Questions

For anything not covered here, email support@ondinelondon.com or call +44 7576 575391.