Contact

Say hello. We keep the loop short.

We are a small team, and most questions about sizing, fabric, delivery and returns are answered by a real person, usually within one working day.

Replies within one working day
A member of the Ondine team in a calm, sunlit room
Email
support@ondinelondon.co.uk
The fastest way to reach us.
Phone
+44 7576 575391
Support hours
Monday to Friday
Excluding UK bank holidays.
Before you write
Delivery & tracking
Returns & refunds
Frequently asked questions

Send us a message

Include your order number if your message is about an existing order, and we will come back to you by email.

Quick answers

Many questions have a fast answer here.

Delivery

Times, tracking and dispatch.

Returns & refunds

How to send something back.

Track your order

Follow your parcel to the door.

FAQ

Sizing, fabric and care.