Everything you need to know about how and when your order arrives.
UK delivery
We ship across the UK with a tracked service. Delivery is free on every order, with no minimum spend.
| Service | Cost | Estimated delivery |
|---|---|---|
| UK Standard, tracked | Free | 5 to 8 working days after dispatch |
Working days are Monday to Friday and exclude weekends and UK bank holidays.
Dispatch and handling
Orders are prepared and dispatched within 1 to 3 working days. Once your parcel is on its way, tracked delivery usually takes a further 5 to 8 working days. Delivery timeframes are estimates and are not guaranteed.
Order tracking
Your dispatch confirmation email includes a tracking number and a link to follow your parcel. If tracking has not updated within a few working days of dispatch, contact us and we will look into it with the carrier. See also our Track Your Order page.
Remote UK postcodes
A small number of remote UK postcodes, including parts of the Scottish Highlands and Islands, Northern Ireland, and the Channel Islands, can take a little longer than the estimate above.
Changing your delivery address
Please check your delivery address at checkout. If you need to correct it after ordering, email us as soon as possible. We can amend the address before dispatch, but not once a parcel is with the carrier.
Delivery outside the UK
We currently ship within the UK only. We will update this page if that changes.
Questions
For anything not covered here, email support@ondinelondon.co.uk or use our contact form. See also our Returns and Refunds page.