Once your order is on its way, you can follow it from your inbox. Here is how.
Your shipping confirmation email
When we dispatch your order, we send a shipping confirmation email. It includes your tracking number and a link to follow your parcel with the carrier. If you cannot find it, please check your spam or promotions folder.
Your order status page
Every order has its own status page, linked from your order confirmation and shipping confirmation emails. Open it at any time to see the latest updates on your delivery.
If your tracking has not updated
Tracking can take a little time to show movement after dispatch. If nothing has changed after a few working days, email support@ondinelondon.co.uk with your order number and we will look into it with the carrier. Our support hours are Monday to Friday, excluding UK bank holidays.
Delivery timeframes
For estimated dispatch and delivery times, see our Delivery page.