Changed your mind, or something is not quite right? Here is how to send an item back for a full refund. You have 30 days from the day your order arrives.
How it works
- Email support@ondinelondon.co.uk, or use our contact form, with your order number and the item you would like to return.
- Tell us briefly why it is coming back. If it arrived faulty or incorrect, add a photo so we can put it right quickly.
- We will review your request and reply by email once it is approved. The return address is provided once your return is approved.
- Pack the item unworn and unwashed, with its original tags attached, and post it to the address we send you. We recommend a tracked service and keeping your proof of postage.
- Once we receive and check your return, we confirm it by email and process your refund to your original payment method.
Good to know
- Refunds are processed within 5 working days of us receiving your return. Your bank or card provider may take up to a further 14 days to show the funds.
- For a change-of-mind return, you arrange and pay for return postage. If the item is faulty, damaged, or incorrect, we cover the cost.
- We do not charge a restocking fee.
- Full details are on our Returns and Refunds page.
Need a hand?
Email support@ondinelondon.co.uk and we will help. Our support hours are Monday to Friday, excluding UK bank holidays.