Women's Puffer Jacket Belted at the Waist
Women's Puffer Jacket Belted at the Waist
Save £5.50 on this piece with any second item, and up to £13.74 with 5 or more.
A tailored women's puffer jacket in padded polyester, with a tall stand collar, a detachable hood and a belt that defines the waist.
For commutes and everyday outings through autumn and winter.
It ends at the hip and fastens with a front zip beneath a snap placket, with zipped pockets at the waist.
Wear it over a chunky knit.
Everyday outerwear from Ondine London.
Fit & size
Fabric & care
Delivery
Everything you need to know about how and when your order arrives.
UK delivery
We ship across the UK with a tracked service. Delivery is free on every order, with no minimum spend.
| Service | Cost | Estimated delivery |
|---|---|---|
| UK Standard, tracked | Free | 5 to 8 working days after dispatch |
Working days are Monday to Friday and exclude weekends and UK bank holidays.
Dispatch and handling
Orders are prepared and dispatched within 1 to 3 working days. Once your parcel is on its way, tracked delivery usually takes a further 5 to 8 working days. Delivery timeframes are estimates and are not guaranteed.
Order tracking
Your dispatch confirmation email includes a tracking number and a link to follow your parcel. If tracking has not updated within a few working days of dispatch, contact us and we will look into it with the carrier. See also our Track Your Order page.
Remote UK postcodes
A small number of remote UK postcodes, including parts of the Scottish Highlands and Islands, Northern Ireland, and the Channel Islands, can take a little longer than the estimate above.
Changing your delivery address
Please check your delivery address at checkout. If you need to correct it after ordering, email us as soon as possible. We can amend the address before dispatch, but not once a parcel is with the carrier.
Delivery outside the UK
We currently ship within the UK only. We will update this page if that changes.
Questions
For anything not covered here, email support@ondinelondon.co.uk or use our contact form. See also our Returns and Refunds page.
Returns and Refunds
If something is not right, we keep the process simple.
Our returns promise
You have 30 days from the day your order arrives to send it back for a full refund.
How to start a return
We do not print a return address on your parcel. To start a return, email support@ondinelondon.co.uk or use our contact form with your order number and the item you would like to send back. Once your return is approved, we will send you the return address and simple instructions. Keep your proof of postage until your refund is confirmed. You will receive an email once we have received your return. Full steps are on our Start a Return page.
Condition for return
Items must be unworn, unwashed, and returned with their original tags attached. Trying a dress on at home is fine. Wearing it out is not.
Return postage
For a change-of-mind return, you arrange and pay for return postage. We recommend a tracked service so your parcel is covered on its way back to us. If your item is faulty, damaged, or not what you ordered, we cover the cost of return, as set out below.
Restocking fee
We do not charge a restocking fee. Your refund is the full price you paid for the returned items.
Refund timing
Once we receive and check your return, we process your refund to the original payment method within 5 working days. Depending on your bank or card provider, it can take up to a further 14 days for the funds to appear.
Faulty or incorrect items
If your order arrives faulty, damaged, or is not what you ordered, please tell us within 30 days. Email us with your order number and a photo, and we will arrange a replacement or a full refund, including any postage, at no cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.
Exchanges
We do not currently offer direct exchanges. Return the original item for a refund and place a new order for the size or style you would prefer.
Cancelling under the Consumer Contracts Regulations
For online orders you have a statutory right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013, in addition to our returns window above. Contact us to cancel, and return the item in its original condition.
Digital goods and subscriptions
This store does not sell digital goods or subscriptions.
Questions
Email support@ondinelondon.co.uk or use our contact form. See also our Delivery page.